Privacy Notice

PRIVACY NOTICE

In accordance with the 10^th Article of the Personal Data Protection Act No. 6698, this privacy notice aims to enlighten data subjects whose personal data has been or will be processed by Fortezza Hotel. For more information, you may check our Personal Data Protection Policy at our web site www.fortezzahotel.com

Who are we?

Fortezza Hotel has been a 5 star hotel service provider since 1994, operating under Adanır Torism Trade Limited Company at the address of Hisarönü Mahallesi Çubucak Sok. No:5 48700 Marmaris / Muğla. You can see more information at our web site www.fortezzahotel.com

For what purpose do we process your personal data?

We process your personal data in order to maintain our commercial activities and fulfil our legal obligations. A table provided below; clarify the legal basis and purpose for the process of your personal data.

To whom and for what purpose may your personal data be transferred?

Your personal data may be transferred:

In order to maintain our commercial activities;

to our service providers (technology services, tourism agencies, etc.),

If you have allowed it on the reservation card;

to our service provider in order to send information to our former guests and to inform them of special discounts,

In order to fulfil our legal obligations (if and when necessary);

to jurisdictions, law enforcement agencies
to the consulate or embassy of your country, (if needed for emergency purposes)

What are our personal data collection methods?

Your personal data is processed when you apply to our hotel or tourism agencies. In addition, your personal data is processed for online applications over website of our hotel, websites of tourism agencies or other websites that provide hotel reservation services. We collect your personal data if needed in the requests you make at the hotel and the events you attend. As a part of Covid19 Precautions we take necessary information (fever, symptoms, whether you have had the disease, travel information) from you, which is mandatory for combating, at the time of arrival. If you use the hotel internet, your internet usage is logged. In our Hotel we have 24/7 video camera surveillance for security purposes.

What are your legal rights?

By verifying your identity, you may always exercise your rights mentioned below by methods, which described on our website www.fortezzahotel.com. Fortezza Hotel will review your application and respond to you as soon as possible within 30 days. Please note that you have the right:

to find out if your personal data is processed,
to request information about your personal data that has been processed,
to find out the purpose of processing your personal data and whether they are used according to their specified purpose,
to learn if any of your personal data is transferred to any third parties
to request that your personal data be corrected if it is incomplete or misprocessed, to request your data to be deleted or destroyed as per the conditions stipulated by laws and to be reported to the third parties where your personal data is transferred
to object to any adverse result come out, especially by analyzing your data through automated systems
to request indemnification if you are harmed by the illegal processing of your personal data.

Purposes of Processing Personal Data based on Legal Reasons

Legal Reason	Purpose
With your explicit consent	We may send you e-mails, brochures and likewise about our products and services, When you use our website and other apps, we may use them for marketing and similar purposes by placing cookies and similar technologies on your computer or other devices (you can review our cookie policy). We may process your data such as your daily diet, allergies and disabilities, if you request any service regarding it. In case we need your personal data for any other reason as stipulated above, we will explain the reasons thereof in detail and will only process your data after we acquire your explicit consent about it.
Compliance with a legal obligation	We may record the identification numbers of citizens of the Republic of Turkey in accordance with the Identification Law No. 1774, identities, nationalities, id cards/passport details of foreign nationals in accordance with The International Protection Act no. 6458, if you use internet in Hotel, your logs will be recorded in accordance with Law no 5651 We may share your identification data if requested by security forces or judicial authorities, We may process your data in order to respond to your requests about your rights under the Personal Data Protection Act.
Performance of a contract	We may process your data: for your room or meal reservations, to provide the products and services you request, to verify your identity, for the purpose of processing your payments, to contact you, to provide customer services for you, to inform you about notifications (such as a phone call or mail in your name)
Protect the vital interest of you or another natural person	to be able to share your personal data with emergency services if any emergency arises concerning your health or life to prevent any unwanted threats to your health due to any allergy or dietary problems
To process the data for the legitimate interests of Fortezza Hotel	To ensure customer satisfaction, To preserve our reputation, To settle the disputes (if any arises), for the purpose of protection from fraud, To monitor and control our own systems, To determine the validity of your Credit/Debit card and prevent any acts of fraud based on thereof, To measure the quality of our services and to improve ourselves based on the results; To monitor security cameras, and to supply call recording systems: for the safety and security of our employees; to monitor food safety and cleanliness, to monitor any accidents and unwanted situations, to prevent criminal activities and identify if any criminal activity is happening at any particular time To provide any services not listed above (in accordance with the regulations)
For Covid19 Precautions	Protecting the health of our customers and benefiting from treatment services; Protection of Public Health; Fulfillment of our legal obligations; To inform relevant public institutions, we process your relevant data (whether you have covid, your fever, symptoms, travel information).

You can learn about the application methods and make your application on the internet address www.fortezzahotel.com. using the application form therein.